Return & Refund Policy — Nest & Need

Returns

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, the item must be:

• In the same condition in which it was received

• Unworn or unused

• With all tags still attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

To request a return, email us at sales@nestandneed.com.
Once your return request is approved, you will receive a shipping label along with instructions on how and where to send your package.

Return and replacement eligibility may vary from product to product. We recommend checking the specific return or replacement information mentioned on each product page before placing your order. Product-specific policies and conditions are clearly stated to help you make an informed purchase decision.

Items sent back without first contacting us for return approval will not be accepted.

You may contact us at any time regarding returns at:
sales@nestandneed.com

Damages and Issues

Please inspect your item upon delivery and contact us immediately if:

• The product is defective

• The product is damaged

• You received the wrong item

We will evaluate the issue and provide the appropriate resolution, which may include a replacement, return authorization, or refund depending on the situation.

Exceptions / Non-returnable Items

Some types of products cannot be returned, including but not limited to:

• Perishable goods

• Custom-made, personalized, or special-order items

• Personal care or hygiene-related products (grooming tools, etc.)

If you’re unsure whether your item qualifies, contact us for clarification.

Exchanges

If you would like to exchange a product, the fastest method is:

1. Request a return for the item you have

2. Once the return is accepted, place a new order for the replacement item

Exchange or refund eligibility depends on the individual product policy. If a product is marked as exchangeable or returnable, applicable exchange or refund options will be available as specified on the product page. For products that are not eligible for return or exchange, refunds or replacements may only be considered in cases where the item is received damaged or defective. In such cases, an unboxing video recorded while opening the package is mandatory for verification and claim processing.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please be aware that banks or card issuers may require additional processing time.

If more than 15 business days have passed since refund approval, contact us immediately at:

sales@nestandneed.com